This listing was posted on The Resumator.
Technical Project Manager - Cuba
Location:
Guantanamo Bay
Description:
As the Technical Project Manager , you will act as a leader of customer service excellence to all organizational staff members. You will lead a team of highly qualified professionals that interact daily with the customer to ensure productivity and resolve IT issues that the users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in the Naval Station Guantanamo Bay (NSGB), traveling to the National Capital Region (NCR), occasionally, may be required. Job Duties: The Technical Project Manager shall be the primary liaison to the Government at NSGB for technical tasks and areas associated with this contract and manage the work schedules and activities the contract employees perform. The Technical Project Manager shall: Direct operational and maintenance (O&M) support tasks for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 50-200 users at OMC-South Direct O&M support for Special Access Program (SAP) System infrastructure for approximately 50 to 150 (during surge requirements) users. Direct O&M support tasks for server and desktop-based software applications. Direct the development, implementation, management, and maintenance of VDI for thick/thin/zero clients and server virtualization technologies. Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. Utilize ITIL best practices to enhance and optimize the services provided to end users. Participate in implementing an enterprise knowledge base and knowledge management best practices. Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. Resolve customer issues effectively or escalate them to appropriate support tiers. Work with management in assessing staff performance/reviews/changes. Assist in the professional and technical development of the South team Provide Project planning and facilitate implementation of government-approved projects. Participate in authorized on-site meetings; prepare and present briefings on the progress of work; prepare white papers and draft responses to IT-related data calls, as requested by the Government Task Monitors. Analyze, plan, and develop requirements and standards in reference to scheduled projects. Oversee acquisition of resources and materials as needed before and during projects by engaging with customers, stakeholders, team members, and vendors. Provide Monthly Status Report that captures or summarizes completed tasks, staffing status, and any issues/challenges encountered by South. Assist the Program Manager in the development and maintenance of Standard Operating Procedures (SOPs) to identify collaborative responsibilities and support process interaction with other Government and contractor IT groups. Facilitate integration with established JSP processes and procedures. Directive Tasks Include: Ensure data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems. Ensure replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations. Ensure support for storage area network (SAN) and encrypted file storage capabilities. Ensure workstation images are developed and maintained following DOD security standards. Provide systems recovery and repair operations employing industry best practices for IT System troubleshooting and fault isolation. Make sure desktop computers interconnect seamlessly with various systems Vouch for and implement upgrades on systems to guarantee longevity Ascertain and repair hardware and network connectivity issues Direct the tasks for technical upgrading and maintaining of entire desktop systems Direct the -South Team in the testing, deployment, ATO certification,58 and maintenance of new applications and systems Reports to the Program Manager (PM) and acts as the Deputy Program Manager (DPM) in the PM’s absence. Requirements: Shall possess a TOP SECRET w/ SCI Eligible security clearance Strong customer service orientation. Demonstrate understanding of project management processes, strategies, and methods. Proven technical analytical and problem-solving abilities. Technologies include but are not limited to: Networking (LAN/CAN/MAN/WAN/VLAN) (ForeScout NAC experience preferred) Systems (Server) Administration (VDI experience preferred) Information Systems Security (RMF/ACAS, ePASS) SIEM (Enterprise Splunk) Ability to proactively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Education and Experience: Required Education : Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied. Required Experience : 10 or more years of professional experience directing support of server and PC hardware/software systems, service desk, and network operations for 75 users. Preferred Experience: 2+ years of SysAdmin experience with DOD or IC (DIA), especially with Closed (P2P) System solutions. Certification : DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP) Preferred certification for Technical Project Manager: Certified Scrum Master (CSM) Project Management Professional (PMP) VMware VPC Data Virtualization and/or End User Computing ITIL Foundation minimum certification Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. Powered by JazzHR
Company:
Agil3 Technology Solutions
Posted:
February 12 on The Resumator
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